Job Application - WRS LLC

Job Posting OPEN

Telephone Interviewer

Job Location: ON- SITE  1730 Gunbarrel Rd Chattanooga, TN 37421

Overall Responsibility:

Through use of a predictive dialer, Interviewers will call individuals across North America to obtain opinions to complete questionnaires on various topics, working in person from our call center located in Chattanooga, Tennessee.


Essential Functions and Responsibilities:

·       Read verbatim scripted instructions and questions to respondents in a way that is clear and easy to understand.

·        Solicit respondents to participate in surveys

·        Clarify and probe for answers (when appropriate), and answer questions from respondents using scripted responses.

·        Listen attentively and respond appropriately to respondents but maintain a neutral and unbiased position.

·         Complete interviews with confidence and at an energetic, efficient and productive pace, while maintaining an acceptable productivity rate.

·         Be creative, charismatic and confident, while maintaining a professional demeanor.

·         Handle rejection, but do not personalize it.

·         Exercise extreme patience, professionalism, self-control, and good judgment when dealing with respondents.

·         Follow all policies outlined in the Wilkins Research Handbook.

·         Must be able to give full attention to what other people are saying

·         Maintain regular and predictable attendance

·         Additional duties and responsibilities as assigned

·         Must have reliable transportation and ability to commute to our call center


Physical Demands:

·         Constant utilization of keyboard- however less than 20% of time spent typing

·         Constant utilization of computer mouse

·         Ability to sit for extended periods of time

·         Maximum walking distance 20ft

·         Ability to read computer screen

·         Constant communication over telephone headset



·         Must be at least 18 years old

·         Must be reliable, punctual and dependable

·         Must have excellent customer service, written and verbal communication, and reading skills

·         Must be able to look at computer screens and wear headsets for extended periods of time

·         Must demonstrate the ability to read verbatim and narrow down answers

·         High School Diploma or Equivalent

·         Minimum six months of customer service experience, preferred in a call center environment

·         Basic computer proficiency

·         Must be able to pass a reading and pronunciation test

·         Must have reliable transportation