Job Posting OPEN
Job Location: 1730 Gunbarrel Rd Chattanooga, TN 37421
Through use of a predictive dialer,
Interviewers will call individuals across North America to obtain opinions to
complete questionnaires on various topics
Functions and Responsibilities:
Read verbatim scripted instructions and
questions to respondents in a way that is clear and easy to understand.
Solicit respondents to participate in
Clarify and probe for answers (when
appropriate), and answer questions from respondents using scripted responses.
Listen attentively and respond
appropriately to respondents, but maintain a neutral and unbiased position.
Complete interviews with confidence and
at an energetic, efficient and productive pace, while maintaining an acceptable
Be creative, charismatic and confident,
while maintaining a professional demeanor.
Handle rejection, but do not personalize
Exercise extreme patience, professionalism,
self-control, and good judgment when dealing with respondents.
Follow all policies outlined in the
Wilkins Research Handbook.
Must be able to give full attention to
what other people are saying
Maintain regular and predictable attendance
Additional duties and responsibilities
Constant utilization of keyboard-
however less than 20% of time spent typing
Constant utilization of computer mouse
Ability to sit for extended periods of time
Maximum walking distance 20ft
Ability to read computer screen
Constant communication over telephone
Must be at least 18 years old
Must be reliable, punctual and
Must have excellent customer service,
written and verbal communication, and reading skills
Must be able to look at computer
screens and wear headsets for extended periods of time
Must demonstrate the ability to read
verbatim and narrow down answers
High School Diploma or Equivalent
Minimum six months of customer service
experience, preferred in a call center environment
Basic computer proficiency