Job Posting OPEN
Telephone Interviewer
Job Location: ON- SITE 1730 Gunbarrel Rd Chattanooga, TN 37421
Overall
Responsibility:
Through use of a predictive dialer,
Interviewers will call individuals across North America to obtain opinions to
complete questionnaires on various topics, working in person from our call center located in Chattanooga, Tennessee.
Essential
Functions and Responsibilities:
· Read verbatim scripted instructions and
questions to respondents in a way that is clear and easy to understand.
· Solicit respondents to participate in
surveys
· Clarify and probe for answers (when
appropriate), and answer questions from respondents using scripted responses.
· Listen attentively and respond
appropriately to respondents but maintain a neutral and unbiased position.
·
Complete interviews with confidence and
at an energetic, efficient and productive pace, while maintaining an acceptable
productivity rate.
·
Be creative, charismatic and confident,
while maintaining a professional demeanor.
·
Handle rejection, but do not personalize
it.
·
Exercise extreme patience, professionalism,
self-control, and good judgment when dealing with respondents.
·
Follow all policies outlined in the
Wilkins Research Handbook.
·
Must be able to give full attention to
what other people are saying
·
Maintain regular and predictable attendance
·
Additional duties and responsibilities
as assigned
· Must have reliable transportation and ability to commute to our call center
Physical
Demands:
·
Constant utilization of keyboard-
however less than 20% of time spent typing
·
Constant utilization of computer mouse
·
Ability to sit for extended periods of time
·
Maximum walking distance 20ft
·
Ability to read computer screen
·
Constant communication over telephone
headset
Qualifications:
·
Must be at least 18 years old
·
Must be reliable, punctual and
dependable
·
Must have excellent customer service,
written and verbal communication, and reading skills
·
Must be able to look at computer
screens and wear headsets for extended periods of time
·
Must demonstrate the ability to read
verbatim and narrow down answers
·
High School Diploma or Equivalent
·
Minimum six months of customer service
experience, preferred in a call center environment
·
Basic computer proficiency
· Must be able to pass a reading and pronunciation test
· Must have reliable transportation